We purchased at 65 inch screen TV (needing to be shipped to MN). It was delivered on Thursday, May 24.
We work 12 hour days, plus it was Memorial day weekend with plans out of town. We opened the seemingly undamaged box on Monday (Memorial Day which had been stored safely in the house), after hooking up all devices, we plugged the TV in. There we found out that the TV had a large "shatter spot" with "spider webbing" running across the TV. We called Frys and were told that because we were outside THEIR 48 hour window our claim was useless and denied.
It's not as though we had been sitting on this TV for a week or a month. No matter that it was a Holiday weekend, they were unwilling to work out a deal for replacement or monetary refund. Or even honor their statement of a 30 Day Money Back Guarantee. If they wish to stand by their 48 hour policy, they should have that firmly disclosed during purchase/check-out.
They had the audacity to suggest we take the TV to have the screen replaced. We checked, it will cost more than the TV is worth. We were even willing to pay for shipping to return the TV, if they sent us a replacement. They wanted nothing to do with it.
Now we are out hundreds of dollars and have a useless TV. As a purchaser for a large outpatient Physical Therapy group, I have experienced lost or damaged items in the past. BUT NEVER have I experienced a company NOT WILLING to make it right! FRYS IS A 2 BILLION DOLLAR COMPANY!!
This experience has PROVEN how they got this far! PLEASE, whatever you are looking at purchasing; go elsewhere, to a company that will stand behind their words.
Product or Service Mentioned: Silo Sl65V Tv.
Reason of review: Multiple.
Monetary Loss: $400.
Preferred solution: Full refund.
Frys Electronics Cons: Taking advantage of customers.