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1.3
Details
After spending a lot of money for a 75 Inch LG flat screen and discovering it was defective before even fully removing it from it's box both LG and Fry's refused to fix or replace, calling it physical damage. The only offer Fry's made was to give me a discount on...
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ID
#1191350 Review #1191350 is a subjective opinion of poster.
Product
Lg Electronics Tv
Cons
  • Questionable business practices
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • No Loyalty To Customers
1.0
Details
Frys Electronics - Store is a Scam!
Purchased a phone case online and they sent the wrong case. I took over 2 weeks to finally get in touch with someone and when I did the only resolution I got was to send it back and receive a refund. Check online and in other stores and even while I was on the phone...
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ID
#1178837 Review #1178837 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Loss
$3995
Preferred solution
Deliver product or service ordered
Tags
  • Deceptive And Unethical Practice
  • Bate And Switch Tactic
2.2
Details
600 E Hamilton Ave, Campbell, CA 95008. Refused to take an am-ex card because the chip not working. Even though the card reader displayed the message “use mag strip”. The cashier (no name tag) said NO! you can not use the mag strip & cancelled the transaction. I asked...
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ID
#1176477 Review #1176477 is a subjective opinion of poster.
Product
Frys Electronics Checkout Facility
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.6
Details
I Purchased a 65 inch TV on line when the delivery person picked up the TV with one hand when he put the TV down he slammed it on the floor i asked him why did he do that his response was do not worry the way they package it is safe the next day i plunged the TV they...
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ID
#1173662 Review #1173662 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.9
Details
It has been two months since I took my HP computer in to the Fry's location in Plano, Tx (Nov. 13, 2017). I have since moved and as of today Jan. 19, 2018 I still do not have a resolution. They told me I will be getting a replacement in the store, but there is a delay...
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ID
#1172831 Review #1172831 is a subjective opinion of poster.
Product
Frys Electronics Computer Warranty
Cons
  • Follow up or follow through from technical support or managers
Reason of review
Warranty issue
Loss
$349
Preferred solution
Full refund

Frys Electronics - Worst phone service ever

2.2
Details
I was on hold for 30min then I asked for a supervisor then employee had hung up on me. Called back and another 30min hold time. This place sucks!!!
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ID
#1161943 Review #1161943 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Do not go here! I ordered something from them online 12.31.17. First, their website didn't work. Had to make a phone call (wait 25 minutes) and place my order over the phone. Never got a tracking number. Called back 1.02.18 to ask why I haven't received a tracking...
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ID
#1161368 Review #1161368 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Order processing issue
1.1
Details
I came in for a pickup item because MY EMAIL said it was ready. I came in and what do they do? "We actually don't have it." Tell me in the email so I don't waste my time. I don't know how you guys are still in business. If you bother to send an email, be sure to...
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ID
#1160983 Review #1160983 is a subjective opinion of poster.
Service
Frys Electronics Pick Up Service
Reason of review
Order processing issue
1.0
Details
Frys Electronics - Total lack of customer service
57 minuets on hold to speak with a manager at Fry's. He informed me that he would rather I return over $1350 of TV and sound bar than supply the $1.59 bolts required to mount on wall. This was CLEARLY expressed to "salesman" that it would be wall mounted. After...
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ID
#1160790 Review #1160790 is a subjective opinion of poster.
Service
Frys Electronics Manager
Cons
  • Read forbes that is their business model screwing people
  • Un trueful staff
Reason of review
Poor customer service
Loss
$1370
Preferred solution
Let the company propose a solution
Tags
  • Untruthful Staff And Management

Frys Electronics - Fry's Electronics online order - Horrible Expereince

3.0
Details
Ordered and paid for a software digital download 25 hours ago. Got a message that I would receive an email with the download information. Have not heard anything. This morning the order status disappeared from my online account purchase history. Twice spent almost 30 minutes on hold to talk to someone--they would check on it and get it moving. Still nothing. Will not buy from Fry's Electronics again. Customer service, communication, and the marketplace experience is so much better at Best Buy and Amazon. Website - ok Customer Service - Horrible Reasonable Delivery of Product - Fail Online Account Status/Accuracy - Fail
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ID
#1156677 Review #1156677 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Let the company propose a solution