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Most helpful review
3.2
Details

Update by user Apr 28, 2019

After talking with the real manager, I the TV was replaced. Am happy now. Situation resolved

Original review posted by user Apr 24, 2019

Went to upgrade my TV and decided on a TV from Frys that was on sale. Wen to Frys on 45 in Houston. Showed the sales add. They said that they had no idea of what the add was...
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Featured
ID
#1520820 Review #1520820 is a subjective opinion of poster.
Product
Samsung Electronics Qn75Q6 Tv
Pros
  • Selection
Cons
  • Follow up or follow through from technical support or managers
Reason of review
Damaged or defective
Loss
$1600
Preferred solution
Replace TV

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Dec 29, 2019

This was listed as "RESOLVED" 4 minutes after I submitted it. That's Impossible, it would take 5 minutes to read let alone research get my contact info, contact me, et cetera, - they have yet to contact me at all. Ever, unless they have decided to address this and...

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1 comment
Anonymous
#1797048

they are rude and confussing

ID
#1745421 Review #1745421 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Pros
  • Large selection of imported recycled plastic do dahs
Cons
  • 7 or 8 employees are completely unfamiliar with merchandise
  • Management does not care about singular customers
  • Employees lie when you ask questions they dont know
Reason of review
Poor customer service
Loss
$417
Preferred solution
An apology and a gift certificate for $125 part of my loss

Frys Electronics - Renton, Wa. Store landscaping company

4.9
Details
Looking for payment for month of September and October 2019. Please update with the status.
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ID
#1730501 Review #1730501 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Frys Electronics - Complaint

1.0
Details

Update by user Jan 02

Frys resolved the issue by giving me the PC back and a full refund. Their diagnosis after almost a week was the video card or processor.

I then took it to our local PC repair professional who was able to detect the problem within a 24 hours.

The problem was a corrupted Windows OS!!!! Needless to say, Frys will never see another penny of my business.

Original review posted by user Dec 03, 2019

I've called and spoken to Alex who said they haven't found the problem after running diagnostic tests since Sunday. No one has called back since last Wednesday. I tried contacting your corporate CS yesterday and hung up after waiting for 43 minutes. We are requesting our money back after speaking with 2 PC repair owners who guaranteed they would have the problem diagnosed within 48 hours.
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ID
#1721807 Review #1721807 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Frys Electronics - Dont know

Frys family not telling associates anything about what is happening, not being restocked for about 5 months, managers saying we are about to receive stock, now that we don't have employees how do we have a black Friday also system very difficult to learn and now they have changed that to a new difficult system, on the dos system omg I don't know. We should not have to work Thanksgiving and I don't know what they will sell on black Friday and if they do will we have the employees to handle the customers, not looking good
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ID
#1703598 Review #1703598 is a subjective opinion of poster.
Reason of review
no vacation, no pto
Loss
$100000
Preferred solution
tell us whats going on

Frys Electronics - 0 of 2 web orders, both cancelled.

1.0
Details
They allowed 2 orders to be entered. Then days later, both got cancelled. Horrible experience. Pitiful site, inventory issues? Yikes. Stay away.
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ID
#1664269 Review #1664269 is a subjective opinion of poster.
Product
Frys Electronics Website
Frys Electronics - Bait and Switch / False Advertising
On the early morning of Sunday, May 26, 2019, I placed an order via the Frys.com website for the following items: Plu Upc Item(s) Req Qty Price 9847815 6.81067E+11 Muze MUZ6007 Rave Light 1 $0 w/promo 9473271 6.24275E+11 Escape BT012 1 $0 w/promo 9118638 6.0654E+11 QFX...
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ID
#1558254 Review #1558254 is a subjective opinion of poster.

Frys Electronics - Awful, Out-of-date Store, Lied about Merchandise Being In Stock

1.1
Details
Fry's website said the store on Hwy 59 @ Wilcrest in Houston, TX had the items I was looking for in stock. I went to the store (depressing experience). The items were not in stock and salesman told me to order online, which I did. Now, a month later, after Fry's has had my money all this time, I receive an email telling me that they don't have the merchandise in their warehouse and to advise them what to do with the order (cancel or wait to see if ever shipped). I have been checking my front door all this time to see if items ever shipped (we have a lot of package bandits in Houston). What a waste of time. This company is poorly run and totally out of date. Never again.
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ID
#1533252 Review #1533252 is a subjective opinion of poster.
1.6
Details
1) I went to fry's to get some simple parts. most of what I went in for was out of stock. I have noticed on every occasion I go there they are out of stock. The have high moving items under stocked and slow moving stuff is over stocked. This problem is rampid in the...
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ID
#1394103 Review #1394103 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Preferred solution
hire people that know what they are doing
2.1
Details
Frys Electronics - Received Broken 75 inch TV, store refused return
I purchased a 75 inch Television at Frys.com for my wife's surprise birthday. The television was locally delivered by a nearby Fry's store. The television was dropped off in our garage. The television was removed from the box and inspected by the driver. The television...
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Featured
ID
#1369975 Review #1369975 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Full refund

Contact Frys Electronics Customer Service

Website:
Mailing Address:
600 East Brokaw
San Jose, CA 95112
USA
Phone:
(408) 350-1484
Contact Frys Electronics Customer Service

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1.0
Details
Frys Electronics - FALSE ADVERTISING

Update by user Sep 17, 2018

Mistaken on location, it was sunnvale frys electronics by coscto 1077 E Arques Avenue sunnyvale 94085

Update by user Sep 17, 2018

MANAGER THROWING KNIFE 10 FEET IN AIR IN FRONT OF ME REPEATLY,THINKING HE IS SOME KIND OF STUNT DEVIL IN THE APPLIANCES BETWEEN TIME OF 7 TO 8 PM ON 9/15/18

Original review posted by user Sep 17, 2018

Does not...
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ID
#1358448 Review #1358448 is a subjective opinion of poster.
Service
Frys Electronics Customer Care