I purchased a new Dell laptop computer from Fry's. The computer was a returned computer and open box.
I get home and did not open the box until 5 days after I purchased it. After taking out of the box the laptop lid will not open. I call Fry's to ask them how to open it. After talking to the receptionist there all she tell me is to bring the computer back for a refund.
I ask to speak to someone in tech. support or from the computer department. I know it should be easy to open, but she will not tranfer me. I am going to return the laptop for a refund and they better not try to make me pay the 15% restocking fee.
I tried to call Dell and ask them but they told me that the computer is not registered yet. I can not refister the computer because I can not open it.
Monetary Loss: $753.