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Verified Reviewer
1.0
Details

Update by user Dec 29, 2019

This was listed as "RESOLVED" 4 minutes after I submitted it. That's Impossible, it would take 5 minutes to read let alone research get my contact info, contact me, et cetera, - they have yet to contact me at all. Ever, unless they have decided to address this and...

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1 comment
Anonymous
#1797048

they are rude and confussing

ID
#1745421 Review #1745421 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Pros
  • Large selection of imported recycled plastic do dahs
Cons
  • 7 or 8 employees are completely unfamiliar with merchandise
  • When asked
  • When asking these workers specific information
Reason of review
Poor customer service
Loss
$417
Preferred solution
An apology and a gift certificate for $125 part of my loss
1.6
Details
1) I went to fry's to get some simple parts. most of what I went in for was out of stock. I have noticed on every occasion I go there they are out of stock. The have high moving items under stocked and slow moving stuff is over stocked. This problem is rampid in the...
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ID
#1394103 Review #1394103 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Preferred solution
hire people that know what they are doing
1.0
Details
Frys Electronics - FALSE ADVERTISING

Update by user Sep 17, 2018

Mistaken on location, it was sunnvale frys electronics by coscto 1077 E Arques Avenue sunnyvale 94085

Update by user Sep 17, 2018

MANAGER THROWING KNIFE 10 FEET IN AIR IN FRONT OF ME REPEATLY,THINKING HE IS SOME KIND OF STUNT DEVIL IN THE APPLIANCES BETWEEN TIME OF 7 TO 8 PM ON 9/15/18

Original review posted by user Sep 17, 2018

Does not...
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ID
#1358448 Review #1358448 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Frys tacked on a CA consumer recycling tax to my international online purchase order. Frys apparently doesn´t like to communicate with customers online. I tried to find some place on their web site to amend the order. No success. NOBODY , NOBODY in calipornia ever...
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ID
#1295688 Review #1295688 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
1.0
Details
Frys Electronics - Store is a Scam!
Purchased a phone case online and they sent the wrong case.I took over 2 weeks to finally get in touch with someone and when I did the only resolution I got was to send it back and receive a refund. Check online and in other stores and even while I was on the phone...
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ID
#1178837 Review #1178837 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Loss
$3995
Preferred solution
Deliver product or service ordered
Tags
  • Deceptive And Unethical Practice
  • Bate And Switch Tactic

Frys Electronics - Worst phone service ever

2.2
Details
I was on hold for 30min then I asked for a supervisor then employee had hung up on me. Called back and another 30min hold time. This place sucks!!!
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ID
#1161943 Review #1161943 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Do not go here!I ordered something from them online 12.31.17. First, their website didn't work. Had to make a phone call (wait 25 minutes) and place my order over the phone. Never got a tracking number. Called back 1.02.18 to ask why I haven't received a tracking...
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ID
#1161368 Review #1161368 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Order processing issue

Frys Electronics - No one can Help me

2.4
Details
Purchased a laptop online 9333780 Dell i5765-A932BLK 17.3" Laptop With AMD FX-9800P Processor, 8GB Memory, 1TB Hard Drive, Windows 10 1 $599.00 $399.00 You Save $200.00 Thanks again for placing your order with us! Subtotal: $399.00 Net Product: $399.00 Delivery Charge: $1.99 Sales Tax: $25.27 Order Total: $426.26 It was to be shipped via the local store. When it arrived I accepted and signed for it but noticed I was being charged $599 + tax's. Called the local store to find out why, and was told it was not there problem, I was instructed to call the online number. Customer service service told me it was not there problem and they could not help me. They instructed me to call the store back. I called and asked to speak to a supervisor, none were available but one would return my call. 2 hours later I got a call back. Took about an hour and I was told my credit cart would be credited the difference in 3 to 5 days.
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ID
#1142358 Review #1142358 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$220
Preferred solution
Let the company propose a solution

Frys Electronics - Fry's Manhattan Beach, CA Terrible Check out experience September 30, 2017

To have a line of approximately 50-75 people with ONE checker actually working was ridiculous. When I asked for a manager, I was told there was none. The worst part of the experience were the 5-6 employees sitting around behind the counter chatting away with NO regard for their customers at all. It felt like we were back in the 1990's. I will not go back. I am adding words so this can appear. How silly is this that I have to generate 100 words. So I will just keep typing. This is the kind of silliness and bureaucratic crap that makes people nuts.
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ID
#1108622 Review #1108622 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Frys Electronics - False adds lose customers

I receive several emails with products and promo codes...but every time i go to purchase (4 times) it's never in stock. I think these are false adds to get a customer in the store in hopes that you'll purchase something else. Wasted time and gas only to be told the same thing over and over. I have over 50 others on social media that agree with me...SHOP ELSEWHERE with honest retailers Fry's or Fruad's. Never never never never never never never never never never no more.......rude customer service reps.......horrible management false adds ...no time for games and bull##*#....best buy help us...your word,is your bond
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ID
#1006275 Review #1006275 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Not as described/ advertised