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Placed order on 2/11/2017 with and estimated receive date by me of 3/2/2017.My account debited for items ordered, of which the web site depicted IN STOCK, for total amount.

Called today, 2/28/2017 and in hold *** for 3 minutes when Mr Personality Customer Service rep checked my order to find "on back order along with 200 others, but I was not notified. Gave me number for "Home Office" of which I spoke with manager(?) A lot of "uhs" later, I canceled my order and requested a refund.

This manager(?) stated money not taken, only a hold for that amount until shipped and attempted to put problem on my shoulders as I didn't elect "Ultra quick shipping"!!!!Sorry for the tangent, take your business elsewhere.

Reason of review: Poor customer service.

Monetary Loss: $168.

Preferred solution: Full refund.

I didn't like: Customer service.

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