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Frys Electronics - DO NOT DO BUSINESS WITH FRY'S

1.2
Details
Placed order on 2/11/2017 with and estimated receive date by me of 3/2/2017. My account debited for items ordered, of which the web site depicted IN STOCK, for total amount. Called today, 2/28/2017 and in hold *** for 3 minutes when Mr Personality Customer Service rep checked my order to find "on back order along with 200 others, but I was not notified. Gave me number for "Home Office" of which I spoke with manager(?) A lot of "uhs" later, I canceled my order and requested a refund. This manager(?) stated money not taken, only a hold for that amount until shipped and attempted to put problem on my shoulders as I didn't elect "Ultra quick shipping"!!!! Sorry for the tangent, take your business elsewhere.
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ID
#1014893 Review #1014893 is a subjective opinion of poster.
Service
Frys Electronics Shipping Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$168
Preferred solution
Full refund

Frys Electronics - False adds lose customers

I receive several emails with products and promo codes...but every time i go to purchase (4 times) it's never in stock. I think these are false adds to get a customer in the store in hopes that you'll purchase something else. Wasted time and gas only to be told the same thing over and over. I have over 50 others on social media that agree with me...SHOP ELSEWHERE with honest retailers Fry's or Fruad's. Never never never never never never never never never never no more.......rude customer service reps.......horrible management false adds ...no time for games and bull##*#....best buy help us...your word,is your bond
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ID
#1006275 Review #1006275 is a subjective opinion of poster.
Service
Frys Electronics Customer Care
Reason of review
Not as described/ advertised
3.4
Details
Last week I went to Fry's Electronicws, Arlington, TX to return a defective item, a PA speaker worth $250.00, in its original box with all the accessories that came with it, in perfect condition, with receipt, only 12 days after the purchase. I was told that there is a...
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2 comments
Anonymous
#1361267

The restocking fee is a lie. You got scammed by management just like I did.

Dirty thieves took 10% from me.

First I would have gotten 100% back as store credit. I wanted it to cash like I paid.

At this point he makes up all kinds of lies, tries to prevent the return, then comes up with the BS 15%. After I point out that it is not ANYWHERE, in writing, AT ALL (he couldnt even find anything) all of a sudden it becomes negotiable. 10%. Clearly, just one series of lies after the other.

***

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ID
#993267 Review #993267 is a subjective opinion of poster.
Product
Blackmore Speaker
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Frys Electronics - Nch Software Burn Essentials Conversion Software Review

1.0
Details
Software ordered through Fry's website patently does not do what the Fry's website stated it would do. This is FRAUD. Fry's will not refund, even though product delivered less than 14 days ago. Fry's directs me to a phone number at the software developer that will only let you through if you pay for customer service. Result: To H with me for trusting Fry's. Well, at least I'll never make THAT mistake again.
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ID
#987731 Review #987731 is a subjective opinion of poster.
Product
Nch Software Burn Essentials Conversion Software
Pros
  • Selection
Cons
  • Fraudulent product advertizing
  • Zero post-sale customer service
Reason of review
Not as described/ advertised

Frys Electronics - Post christmas sale

at 5 pm on 25th i reserved a New Dell Inspiron 15.6" Touchscreen Laptop with Intel Core i3 5015U Processor, 4GB Memory, 500GB Hard Drive, DVD-RW and Windows Frys: #8519179 I WAS TOLD ITWAS AVAILABLE AT MANHATTAN BRANCH THOUGH BURBANK IS NEAREST TO ME. TODAY MONDAY AT 4.30 AM 26TH DEC I WENT ON LINE AND TO SEE IT WAS NOT AVAILABLE, ITWAS AVAILABLEAT ANNEHEIM BRANCH. I WENT THERE BY 7.15 AM AND I WAS FIRST IN THE QUEUQUE BUT WHEN THEY OPENED THE GATE AT ANNEHEIM UNLIKE IN BURBANK THERE WAS NO ONE TO CONTROL THE LINE. THE PERSON BEHIND ME RUSHED UP AND GOT THE ONLY REMAINING ONE. I EXPLAINED THAT I CAME ALL THE WAY FROM SYLMAR AND EVEN SHOWED MY WISH LIST , I RESERVED IT BUT NO CONFIRMATION CAME. HENCE I WAS DENIED THE LAPTOP FOR $119 ANYWAY HAPPY NEW YEAR AND KEEP UPTHE GOODWORK BUT PLEASE GET SOME EXAMPLESFROM BURBANK BRANCH Your Cart 2 items Clear Cart Continue Shopping Check Out Product Availability Quantity Unit Price Total Price Item 1 prod_image New Dell Inspiron 15.6" Touchscreen Laptop with Intel Core i3 5015U Processor, 4GB Memory, 500GB Hard Drive, DVD-RW and Windows Frys: #8519179 Free Store Pickup: In-Stock Anaheim, CA Change Store Shipping: Not Available Home Delivery : Unavailable Current ZIP Code: 91342 1 Remove Item $119.00 $119.00 Save To List Parts & Services Edit Frys Electronics Protection Plan Performance Service Contract - 8519179 View Details Frys: #8519179 Add Coverage Item 2 prod_image New Dell Inspiron 15.6" Touchscreen Laptop with Intel Core i3 5015U Processor, 4GB Memory, 500GB Hard Drive, DVD-RW and Windows Frys: #8519179 Free Store Pickup: In-Stock Anaheim, CA Change Store Shipping: Not Available Home Delivery : Unavailable Current ZIP Code: 91342 1 Remove Item $119.00 $119.00 Save To List Parts & Services Edit Frys Electronics Protection Plan Performance Service Contract - 8519179 View Details Frys: #8519179
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ID
#979962 Review #979962 is a subjective opinion of poster.
Cons
  • Management of lines
Reason of review
Problem with delivery
Loss
$280

Frys Electronics - False order ready email, waste consumer time

1.0
Details
i order online, fry's send email notified that my order is ready to pickup. when i got to the store, they did not have it ready. they said they are looking for my order which maybe misplaced. i waited patiently for 1 hour and came back to check and they still did not have my order. this time , they ask for my order number again, i told them i gave it earlier, and waited for one hour, why asked me for the number again. i still provided the order number again and ask them how much longer i have to wait. she just gave me a dirty look and said she had to go to collect all items again, but did not tell me how long. i waited for another 15 minutes and then gave up. they really waste my wait time and the time i have to drive there. very disappointed at Fry's
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ID
#961581 Review #961581 is a subjective opinion of poster.
Service
Frys Electronics Shipping Service
Cons
  • False order ready to pickup email
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Customer Service and Delviery
  • poor delivery performance
  • No Loyalty To Customers
  • Cyber Shopping

Frys Electronics - Customer Care Review from Gilbert, Arizona

Your employees are more interested in talking to other staff then helping costumers. We asked 4 different employees to show us a Coaxial Switch. No one helped, just pointed where there thought it was. It took us a long time to find. We where there at 9:30 am today. There where barley any costumers in the store but lots of staff. Very poor service! Staff needs better training. We will not come back
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ID
#937846 Review #937846 is a subjective opinion of poster.
Reason of review
Poor customer service
2.1
Details
I bought a 65 " sharp tv june of 2014 with a 2 yr. warranty.i thought the warranty started after the manufactures warranty but it ended up starting the same day, so I was screwed out of a year warranty. This lousy brand tv went out 2 yrs. 3 months after I bought it and...
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1 comment
Anonymous
#1235261

I left the tv at fry's to get an estimate on fixing it. I waited a week and called on the status and was told that they do not work on tvs that are not under warranty so I left it there and never heard from them. I or anyone else in my family will never go there again.

ID
#930279 Review #930279 is a subjective opinion of poster.
Product
Frys Electronics Tv Warranty
Cons
  • Fighting salesmen
  • Customer service
Reason of review
Warranty issue
Loss
$1100
Preferred solution
repair tv for free, which would have been the case if the warranty was in effect the way i thoughtit was when i bought it.

Frys Electronics - Review in Appliances and Electronics category from Benton, Arkansas

2.0
Details
DO NOT WASTE TIME ORDERING ON LINE! 1. No special place to pick up order, you wait in line at the register. 2. Website asks for credit/debit card info, but doesn't charge card...have to run it in the store...SO WHY ASK FOR THE INFO ON LI E? 3. Company sends an email stating item is ready for pick up...BUT THE ACTUAL STORE I CHOSE ONLINE??? NO PRODUCT PULLED FOR ME...I WAITED 40-minutes!!! 4. NO SENSE OF ANY URGENCY WHILE 6 SALES ASSOCIATES STOOD AROUND OTHER PLACES PRICE MATCH...USE THEM!!!
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ID
#919298 Review #919298 is a subjective opinion of poster.
Reason of review
Poor customer service

Frys Electronics - No warranty or commitments - BAD CUSTOMER SERVICE

1.5
Details
Purchased a 32 inch smart Samsung TV from Frys Las Vegas store. when i took it out of the box it was turned on and did not operate and looked very strange with many lines and curves. I return it in box to the store and they said it was damaged by me! I told them it did not work from the moment I plugged it in. I said it was brand-new out of box. they refused to do anything about it. I paid over $200 for a remote control therefore. Will never purchase from any BOGUS Frys store again. Very very dissatisfied with a major chain like this. Deplorable service. Never ever again.
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ID
#917823 Review #917823 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Return policy
  • Untrained to help
Reason of review
Damaged or defective
Loss
$221
Preferred solution
Let the company propose a solution
Tags
  • defective products