$170K CLAIMED LOSSES
209 TOTAL REVIEWS
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1 ISSUE RESOLVED
Frys Electronics - Frys in austin not honoring their raincheck
On memorial day weekend, I went to frys to look at samsung ln52a750 TV. It was on sale for 2500. It was a great price, but they were out of stock so I asked for a raincheck. The sales person create one for me and wrote down the number for me on his card. I asked if i should get a copy and they said there is no need. 1 week later, I call frys to see if they had the tv in stock and they said no. I asked if my raincheck was still in the system and they said yes. I continue to call week after week to see if tv was in stock and if my raincheck was in system. Each time I was told that it's not in stock yet, but the raincheck was there. 5 weeks later, they said it was in stock so I rushed down to the store. When I get there, all the sales people were busy so I asked someone standing at the central desk they had in the tv section if he could help me. Turned out that he was the manager of that area. I asked if the tv was still in stock and he said yes and it's selling for 2899. I then told him I had a raincheck and gave him the number. He looks in the system and tells me I don't have a rain check. I asked him to check again since I have called every week for 5 week and was assured that it was there. After pounding on the keyboard for a while, he pulls it up and says the rain check was for 2899. I looked at the computer screen and notcied that the create date for the raincheck was today's date as opposed to Memorial's date. At this point I asked for another person to help me. He went and found the original sales person that gave me the raincheck. As they were walking back, I see the manager whisper something to the sales person. When the sales person gets back to the computer, I ask him to pull up the raincheck. He said his manager did that and it's for the same price. I told him the one he pulled up had today's date on it and ask him to try again. He refused even though I asked multiple times. He also said if I had a rain check they would have printed me a the receipt. The sales person pretty much refused to do anything except saying there was nothing he can do. I left the store and felt like frys purposely didn't want to pull up the raincheck becuase they figured that the tv was a hot item and they were selling like hot cakes at without the discounted price. There is no way that After calling every week for 5 weeks, suddenly the raincheck was not there.
Frys Electronics - Fry's lie's
My mother board was fried twice on a fry's computer. They took over a month to fix it, said the part comes from Tiawan on a slow boat from china I bet. They don't give you anything for your grief, like a restaraunt gives you a free dessert if your meal ***. They yes you to death, and it doesn't matter who you talk to.They just say I'm sorry but you get NO SATISFACTION.Where are the owners? Do they know how many unsatisfied customers they have??! I own restaurants and I always try and please my customers. By the way this is the Houston store I'm talking about.Also, they hire idiots who don't know what part of the store the merchandise is located in. They have to call the managers to explain a simple return.Where are the owners?? and how does one get a hold of them??
Purchased a HP 20" screen laptop on Dec 17, 2007 at the Frys store in Fountain Valley, California, with an extended Fry's warranty.. I Submitted the laptop for repairs under my extended service warranty on March 5, 2008 to the Frys service repair in Fountain...
Frys Electronics Warranty
Frys Electronics - Fry's treat $15 problem at customer $700 cost
On 5/21/08, my computer's power was suddenly off. I brought my computer to Fry's repair center for check out at priority service. After 6 days of painful waiting and $678.86 - ($364.87 refund) spending on the repairing + (software and harddrive after my harddrive was crashed by improper procedures). 75% of MY 7 YEARS VALUE DATA LOST, most of my kids from elementary school - middle school - High school pics lost by this improper handling of my computer. The MOST IMPOTENT ISSUE in this complaint is my computer power off coursed by A simple $15.00 POWER LINE problem, they did not advice me for this small failure, instead of they keep doing the service without backup my data and coursed my data permanent lost. I am writing to you for this issue, because I don't think a good business would do this to customer by not telling customer the simple course of the problem, instead of to make unreasonable money from this small problem at customer's painful cost.
Frys Electronics - No resolution to computer problems Baseline & I-10
Computer has had problems since day one! Location - Baseline and I-10 in PHX. Have been in 6 times for same problem, all under the Product Service Contract. Replaced hard drive 4 times, and still doesn't work. Doesn't work for more than 1 week at a time. It's still in the shop. No resolution yet and have resorted to writing letter to the President of the company...Dear Randy. I am so frustrated at this point. Employees seem to think I am just a complainer and blame it all on me! I am at the end of my rope.
Frys Electronics - Fry's FRIED me too...
It is a simple thing - I ordered a cable that was essential to retrieving data I needed for work and specifically asked for Saturday delivery (I was working all weekend). They failed to deliver and frankly, appeared to could have cared less. They did refund the money (once it returns of course...nevermind they cost me a ton of work and simply failed on a very simple thing...). I should have ordered from Amazon or anywhere else- they've never failed to deliver when needed. I simply cannot believe such a simple thing as Saturday delivery gets screwed up... I will never order from Fry's again.
This is related to Fry's Electronics on Baseline and I-10 in Phoenix, AZ. On 12/21, I bought a King Kong massage chair with airbags (model 5522B, which has airbags) for a total of $2270.09 dollar. After paying the charge and waiting more than 30 min at the front...
This is related to Fry's Electronics on Baseline and I-10 in Phoenix, AZ. On 12/21, I bought a King Kong Massage chair for over $2000 dollar. After paying the charge and waiting more than 30 min at the front of the store, the sales guy told me that they did not...
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